Last updated: January 2024
This Privacy Policy explains how tide-mink ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Complete contact forms on our website
- Request information about our services
- Subscribe to newsletters or updates
- Engage our advisory services
- Communicate with us via email or other channels
The types of personal information we may collect include:
- Name and contact details (email address, postal address)
- Information about your circumstances relevant to benefit claims
- Documentation you provide in support of your case
- Records of communications between you and our team
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide and deliver the services you request
- Respond to your enquiries and communications
- Process and manage your case
- Improve our website and services
- Comply with legal obligations
- Send administrative information and updates about your case
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing necessary to perform our services
- Consent: Where you have given explicit consent
- Legitimate interests: For business operations and service improvement
- Legal obligation: To comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations
- When required by law or legal process
- To protect our rights, property, or safety
- With relevant authorities when acting on your behalf (with your consent)
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Case files are retained for a minimum of six years following completion of services in accordance with professional standards.
Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
tide-mink
47 Commerce House
Dale Street
Liverpool, L2 5UJ
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.